Returns/Exchanges
We accept all returns of unworn, unwashed, or defective merchandise for a refund that are postmarked within 14 days from the date of delivery (minus a $8 label fee if applicable). We do not offer price adjustments. No exceptions.
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How do I return an item?
Returns & exchanges are accepted up to 14 days after the date of delivery. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Any items that look worn or washed will be sent back to the customer at the customer's expense. We do not provide return labels for international orders, including Canada.
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What is your Holiday Returns Policy?
We are happy to offer an extended holiday return window. Purchases made between November 22nd, 2024 and December 24th, 2024 are eligible for return until January 7th, 2025. Orders placed after December 24th, are subject to our standard 14-day return window.
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How do I exchange an item?
You can make an exchange, free of charge, as long as stock allows! Please follow the directions in the portal on how to complete an exchange. We offer a $10 incentive to exchange instead of making a return. You can only exchange one time. We do not accept exchanges of exchange orders. However, we can always provide store credit.
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Are there return exclusions?
All jewelry and any items that are marked final sale (40% off or more) are non-refundable and non exchangeable. Items will not be accepted with deodorant marks or smelling strongly of perfume. Please be cautious when trying on your pieces!
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Are returns free?
Our return process is hassle free! We do charge an $8 return label fee for returned items which will be deducted from your refund. You will be provided a label that you can print from home and our shipping bags are reusable. Exchanges are free of charge. If you choose to get store credit for your items returned within the 14-day return window, we will waive the fee of the return label and issue a store credit.
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How long before I see my refund?
Please allow 5-10 business days for your return to arrive at our warehouse and your refund to process. Remember to ship your return promptly, as the shipping label will expire 10 days after the date it is issued.
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Can I ship multiple returns back together?
No! Please DO NOT include items from multiple orders in a single return. Separate orders need to be isolated in order to be credited upon carrier scan. You will only be refunded for the return label that was scanned.
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Questions?
Please email help@shopsocialthreads.com