Frequently Asked Questions
How do I do curbside pickup or curbside return?
Place your order online for curbside pickup. Once you place your order, you’ll receive an email letting you know when it is ready. For returns, you can drop them off anytime M-F, 9am-5pm. You can find us at 3480 Lawson Blvd, Oceanside, NY.
••What are your showroom hours?
Our showroom is open for shopping every Tuesday-Friday from 11am to 5pm.
••What’s the best way to contact you about a damaged item?
Feel free to use our returns portal to submit a damaged item. If you need help with this, don’t hesitate to contact us.
••What your average shipping time?
3-5 business days!
••Do you ship internationally?
We ship to the United States and Canada only.
••Is there a return fee?
Yes, there is a return fee of $8 per order.
••What is an instant exchange?
An instant exchange is when the new item you are exchanging for is immediately processed as an order. This allows you to receive the new item faster and eliminates the risk of it selling out. Our system will hold a pending charge for the items on your card until we receive your initial item back. We highly recommend this option! Click here to start your instant exchange.
••Do you offer price adjustments?
No, we do not offer price adjustments.
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Can I edit/cancel my order?
We strive to process and ship your orders as quickly as possible and are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed.
••How can I get first access to sales and promotions?
You can sign up for our text club!
••What is expedited shipping?
Expedited Shipping means all in stock items will ship out the next business day. However, this is NOT an overnight shipping option!
••When will my loyalty points be in my account?
You will see PENDING points in your account immediately after you make a purchase. After a 21 day period, your points will be available for use. This is to account for any returns that may occur.
••How do I receive a credit?
Once we receive your return, we will email you a gift card. This can be used at checkout for any future purchases!
••How do I apply my credit?
In the checkout cart you will see an option to “add a discount code or gift card.” If you click on this, you can add your gift card code and apply your credit to your order.
••How do I track my order?
When your order is fulfilled, you will get an email saying your order is out for delivery. In that email, there is a black box that says, “track my shipment.” Click on that box or the USPS or UPS tracking number just below it to view your tracking information.
••My order did not arrive as tracking shows, what do I do?
If tracking does not update or you have not received your order in the next few days, please reach out to contact us.
••If I return an item, do I get my points back?
If you return items or your entire order, your points will not be added back into your loyalty account. Points are a one-time benefit.
••Did we miss something? Don’t hesitate to email help@shopsocialthreads.com or use the live chat feature on our website anytime between 9am and 5pm M-F to ask us any questions. :)